You need to have a bit operating system, to use them. The Sierra Chart program, the configuration files and data files are located in the folder where Sierra Chart is installed to or one of the subfolders. This allows the installation to be simple, self-contained within its own folder, portable, easy to backup, and allows you to install multiple copies of it.
For additional information, refer to Portable Design. It is not recommended to install Sierra Chart to the Program Files folder on your system. If you have issues installing Sierra Chart using the installer, we recommend using the ZIP Installer as an alternative. The use of the Zip installer is only for advanced users. It is used to extract the Sierra Chart files into the folder where you want to install or also update Sierra Chart.
Using the ZIP installer is very simple to either install Sierra Chart or update an existing installation. The hardware requirements for Sierra Chart depends upon what you are doing with it. The more CPU cores and memory you have, generally will be beneficial. For the threading capabilities of Sierra Chart, refer to Performance Features. Beyond what is explained here, it is not possible to specify the hardware requirements because this depends upon what you are doing with Sierra Chart and the amount of CPU load it is presenting to the system.
And how many instances of Sierra Chart you are running. In this particular case you will want to have as many CPU cores as you can get.
Fast Update lets you update an installed copy of Sierra Chart very quickly. This is the preferred method of updating. During the part of the installation where Sierra Chart is moving the files from the DownloadedInstallationFiles folder to the final destination folder, if the file system is blocking the copy, the following message is displayed in the Installer log:. When the installation completes, and a message box displays the following: Error saving downloaded files to local system , then errors were encountered related to this.
Make sure the folder that Sierra Chart is installed to, has full read and write permissions by your Windows operating system account. Make sure Sierra Chart is not running. You cannot update a particular installation of Sierra Chart on your computer system if Sierra Chart launched from that installation folder, is running.
For additional information, refer to Error Messages when Opening Files. Sierra Chart is not currently designed to run natively on the Mac operating system. However, there is a solution to this. If you want to rollback to a prior version, then all you need to do is install the previous version over your existing version in the same folder on your computer.
Follow one of the two methods documented below to do this. This method only applies to versions and higher and installs the prior version you were running before last updating. If there are any problems installing Sierra Chart, Sierra Chart support will need to see the installer log file. Follow the instructions below to provide this to Sierra Chart Support.
You do not need to uninstall Sierra Chart to update it to a new version. You only need to download and run the installer for the new version. If you are experiencing some problem, rarely does un-installing help and is an unnecessary procedure that will cause you to lose your configuration. Instead contact Sierra Chart support for help. We do not use an un-installer for several reasons.
Sierra Chart is self-contained in one folder. Therefore, it is easy to remove with simple deletion, so there is no practical reason for an un-installer. Un-installers, for safety reasons, do not remove all the related software files from your system, like data files and configuration files. Which means if you want to completely remove Sierra Chart, you would still have to manually delete the folder it is installed to anyway. Sierra Chart can also be installed multiple times to your system, an un-installer listed through the Windows Control Panel would only remove the most recently installed copy.
Which may not even be the copy you want to remove. While we could support listing multiple un-installers in the Windows Programs and Features control panel page, there is no practical benefit to this to justify the effort. It only unnecessarily complicates things especially if the Sierra Chart installation folder has been manually moved.
Sierra Chart does not support un-installation through the windows Programs and Features control panel page. Additionally, that does not provide a clear and direct method to uninstall a program. Often trying to uninstall a program through that interface simply fails because you are asked for a disk or a location to the un-installer to proceed with the un-installation, which you may not even have or may not even make any sense for the particular task you are trying to accomplish.
We try to be as independent as possible from design flaws and problems in the Windows operating system and keep only to the basics for reliability and ease of use. How often have you tried to un-install a program and have it fail and then have the listing for the program still in the Programs and Features control panel page? We have seen this often. Unified Application Sierra integrates multiple workflows — eResource Management, Circulation, Cataloging, Acquisitions, and more — into one easy to use interface to allow uninterrupted progress on day to day initiatives or special projects, saving you valuable time.
We surveyed Sierra customers about their experiences Here's what they said:. Workflow on the Go Working seamlessly with Mobile Worklists, Sierra liberates library staff with a mobile experience that moves library operations into the stacks and away from repetitive material handling.
Cataloging Manage bibliographic records, check statistics, load metadata. Acquisitions Manage orders, vouchers and create lists. Serials Serials and bindery management. Administration Perform back office tasks, rapid update, global update, delete records.
What's next? Update to V Convert to KeyLess. Dongle Broken or Missed? Subscription Details. Started on. Billing cycle Last Period. Billing type Last payment method. Period End. Recurring Payments. Cancel Automatic. Cancel Subscription. Payment history available at Account Settings.
Registration Date. Send Your Features File. Required Only OPF format are allowed. Send Your Components File. Required Only CPF format are allowed. Important notice about version 17 product subscriptions. The version 17 product subscription you are renewing, was replaced by the new version As soon as you run your product you will see a live update notification to update your installation to version Although you may continue using your version 17 product, you should update it to version 20 as soon as possible.
This update is included in your subscription free of charge. The update will be mandatory from September 30 of Important: Version 20 runs on Windows 64 bits operating systems only. If you are running your product subscription on Windows 32 bits operating system, you will not receive this non-mandatory live update notification because the new version 20 will not run on it.
However, after September 30 of , a mandatory live update notification will be shown, and your version 17 subscription on a 32 bits system will stop running. In this case, do not use the live update feature.
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