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Whether it is a general product question or helping you install new firmware, our team is here to assist you in whatever support you need. Your satisfaction is our top priority, so please share any feedback you have through chat, email, survey response, or a phone call.

The team values your opinions and thanks you for your business, your trust, and your confidence in Western Digital. As head of our Global Customer Support, your service expectations are of the highest importance to me. Our entire Western Digital team is customer-centric and committed to delivering and exceeding support expectations to provide you with customer experience excellence. We have worked hard to redesign our support portal to make your experience smooth and easy for you, our valued customer.

While I expect our Product Service Support Site will provide you with all solutions you may need, our Customer Support organization is also here to assist you and your organization should you have any unique or additional inquiries. Learn More. Featured Products. Shop All Products. Product includes a free extra year of limited warranty.

If the product includes a 2-year limited warranty, we will extend to a 3-year limited warranty. If the product includes a 3-year limited warranty, we will extend to a 4-year limited warranty.

Limitations apply. Maximum 1 free item per customer, only while supplies last. Get started By clicking the Get started button, you consent to the WD license agreement and privacy policy. IP address: MAC address:. Searching for your device… Be sure your device is on and connected to the same network as this computer. My Cloud devices found We found 2 My Cloud devices in your network. Select the device you want to set up and click Connect.

Set up cloud access Create a MyCloud. This device username will only be used to login to your device Dashboard. Register your device so you can stay informed about new features and services. Register this product with Western Digital. Automatically update your device whenever new firmware is available. Check your email We sent an email to.

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