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Frequently asked questions What broadband speed can I get? How do I check my current broadband speed? How do I switch from another broadband provider? How long does BT broadband take to activate? Show more FAQs. Your actual speed will depend on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed with our speed test. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check.

The exchange list and dates are subject to change. Terms apply. Your actual speed will depend on home wiring, wi-fi connection and time of day. Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed.

Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.